| Maybe you're tired of server crashes and | | | | not back up all data before working on your |
| spending hours on the phone with software | | | | machines or servers, that's a big red flag that |
| customer service. Maybe you need to install | | | | they don't value your business information. Except |
| custom business software and reading the | | | | in cases of severe breakdown where the machine |
| manual's first page sends you reaching for the | | | | must be wiped clean, your machine should back |
| Tylenol. Maybe you're tired of employees | | | | with the same settings, look, preferences, and |
| complaining that their computers are slow, buggy, | | | | applications that you had on it prior to the work. |
| and keeping them from doing their jobs efficiently. | | | | 3. You deserve to understand the diagnosis. |
| If you're a small- to medium-sized business owner | | | | When you have a computer problem, your |
| who is considering hiring business computer | | | | business computer support company should |
| support, there are a few things that you deserve | | | | clearly explain the problem, how long they expect |
| when it comes to your computer network | | | | to take to fix it, and how much it should cost. If |
| services: | | | | they can't answer these questions, tread carefully. |
| 1. You deserve responsiveness. | | | | 4. You deserve preventive services. |
| Don't put up with technicians who don't return | | | | Many computer problems can be avoided with |
| your call, e-mails, or support ticket requests | | | | firewalls, antivirus software, and other preventive |
| quickly. You should be able to reach a technician | | | | measures. If your business computer support firm |
| or representative easily and get answers to your | | | | doesn't speak with you about these services, |
| questions. | | | | they're missing the chance to prevent your |
| 2. You deserve data protection. | | | | business from excessive downtime and lost |
| If a business computer support company does | | | | profits. |